Beware of Card Skimming

Important information about Card Skimming and how to protect yourself against fraud

NSW Fraud Squad detectives are warning members of the public to be mindful when using EFTPOS terminals following recent incidents of card skimming offences.

Card skimming is a method used by criminals to steal card and PIN information during an EFTPOS and/or ATM transaction. The person “skimming” the card can then use this information to program his own card, and withdraw funds from an account.

Skimming is an industry wide problem affecting all financial institutions throughout Australia and the world.

Skimming devices, when placed on EFTPOS and/or ATM machine are virtually undetectable, so to help members guard against having their card skimmed, we recommend you follow these simple steps:

How to protect yourself from card skimming?

• Always cover the keypad when entering your PIN
• Check your account regularly using Phone and Internet banking
• Review your Credit Union statements
• Following an EFTPOS transaction check store receipts for any irregularities – ie. store name, details and location should all match the store from which you made your purchase
• Check out the ATM before you use it – Look for anything that doesn’t appear to belong or looks out of place such as a fake speaker, cover over the ATM card slot or evidence of tampering such as glue residue, exposed wires or double sided tape remnants
• If you suspect there is something wrong with the ATM do not use it and, if at a branch, alert staff inside
• Be aware of anyone acting suspiciously near the ATM
• Be alert for anyone trying to observe you entering your PIN

What to do if you think your card has been skimmed?

If you believe your card has been skimmed, or if you have suspicions about an ATM due to it’s appearance please contact us immediately on 1300 426 728 or the card hotline (outside of business hours)
on 1800 224 004.